HID, CERTIFY Health and CTS Align to Elevate the Patient Experience Powered by Facial Recognition

A Biometric-Based Patient Engagement Experience Is Vital for Optimized Check-Ins and Office Workflows Across the Healthcare Industry 

AUSTIN, Texas, February 28, 2024 – HID, the worldwide leader in trusted identity solutions has announced a collaborative self-servicepatient engagement and facial recognition offering designed to enhance healthcare operations and administer an improved patient service at every touchpoint. The technology triad involves:

  • HID: The leader in biometric technology across various use cases and vertical markets 
  • CERTIFY Health: A provider of modernized solutions to optimize patient care and experiences
  • CTS: A premium manufacturer of kiosks for the healthcare industry

This advanced, secure self-service experience will be spotlighted at the HIMSS 2024 Global Health Conference and Exhibition, March 11-15 in Orlando – Booth #863. 

WHAT: HID embeds its U.ARE.U™ Camera Identification System featuring highly accurate facial recognition capabilities with CERTIFY Care software running on CTS patient check-in kiosks. This state-of-the-art patient engagement platform is currently in use across major healthcare organizations. Key functionalities include patient onboarding, biometric authentication, patient communications, digital forms, appointment scheduling and management, and payment collection. 

WHY: Biometric-based patient verification is fast, accurate and easy to use. When biometric verification is administered within healthcare environments, there’s a significant boost to the well-being of patients and practices. Overall engagement is elevated on both sides of the reception desk with:

  • Convenient self-service for patients: Intuitive, simple solutions empower users with fast, convenient identification and decreased wait times.
  • Positive patient identification: Authenticate and verify patient identity before treatments to improve patient care and safety.
  • Accurate medical records management and deduplication: Drive efficiencies by tying one-face to one-record to avoid multiple patient files due to human error, changes in name/address/email, etc.
  • Medical fraud prevention and investigation: Deliver irrefutable proof of presence when it comes to patient identification and verified eligibility of care. 
  • Touchless, hygienic authentication: Propel patient safety with high-performing facial recognition that’s swift, seamless and straightforward for patients and practitioners. 

HOW: HID’s U.ARE.U Camera Identification System fuses AI with multispectral imaging (MSI) technology and modern machine-learning algorithms to accurately identify and authenticate individuals. Combined with CERTIFY Health’s platform and CTS’ customizable self-service kiosk, the solution delivers a secure, frictionless patient experience while offloading the burden on administrative staff and shortening patient wait times.                

Additional points of excellence afforded by integrating the HID U.ARE.U Camera Identification System into leading software platforms and self-service kiosks include:

  • Top NIST ranking for face-matching performance and accuracy
  • Ethically trained and built AI to reduce matching bias
  • Advanced ‘in-the-wild’ recognition (precise capture and authentication regardless of variances in lighting, backgrounds, pose, expression, etc.)
  • Robust presentation attack detection against spoofs (PAD detects spoof attempts using 3D masks, high-quality photos or digital images to trick the system)
  • On-device (edge) biometric processing (reduces bandwidth constraints, improves performance, and enhances security and privacy)
  • flexible, customizable and cost-efficient patient engagement upgrade

WHEN: This progressive patient-centric offering will be on display at HIMSS 2024, March 11-15, from the CERTIFY Health Booth #863. Join our industry and technology experts in the booth for Happy Hour from 4 pm – 6 pm on March 14. 

patient check in kiosk

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About HID

HID powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people convenient access to physical and digital places and connect things that can be identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and billions of things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID has over 4,500 employees worldwide and operates international offices that support more than 100 countries. HID is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com

About CERTIFY Health

CERTIFY Health focuses on helping healthcare organizations transform the way they engage with their patients and improve patient experience. To accomplish this mission, CERTIFY offers a platform with a robust product suite, including biometric authentication, digitized patient and clinical workflows, appointment and communications management, and credentialing solutions. Organizations of all types and sizes can leverage CERTIFY solutions to optimize their workflows. To learn more, visit us at www.certifyhealth.com

About Connected Technology Solutions (CTS) 

CTS Healthcare Services division has deployed patient check-in kiosks in over 300 healthcare facilities in North America and Europe. CTS is the original dedicated kiosk company, founded more than 20 years ago with the vision and mission of exclusively building the very best custom kiosks, backed by the best, highest-rated customer service experience in the interactive industry. Everyone at CTS serves at the pleasure of our clients. Built by experience and with better than 99.9999% uptime, if the kiosk is working, it's probably ours. To learn more, visit: www.connectedts.com. 

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Media Contact:

HID Global

Matt Winn

[email protected]